Last Updated: September 10, 2025
1. Overview
At BookOra, we aim to provide high-quality digital products and services. This policy explains how cancellations and refunds are handled for purchases made on our platform.
2. Cancellation Policy
- All purchases on BookOra are considered final once completed.
- You may request to cancel an order before it has been delivered. Once the product is delivered, cancellation is no longer possible.
- If a service or product has not been delivered due to technical issues or errors, you may contact our support team to cancel the order.
3. Refund Policy
Since BookOra products are digital in nature, refunds are only provided under exceptional circumstances, such as:
- Technical issues preventing access to the purchased product.
- Duplicate orders due to a system or payment error.
- Products delivered are significantly different from their description.
- Other cases deemed eligible at the discretion of BookOra management.
4. How to Request a Refund
To request a refund, please contact our support team within 7 days of your purchase through our Contact Us page. Provide your order details and explain the reason for your request. Each refund request is evaluated individually.
5. Refund Processing
- Refunds, if approved, will be processed using the original payment method.
- Processing time may vary depending on your financial institution.
- BookOra is not responsible for any bank or third-party processing fees.
6. Contact Us
For any questions regarding cancellations or refunds, please reach out to our support team via our Contact Us page. We will assist you promptly and ensure a smooth experience.
7. Policy Updates
BookOra may update this Cancellation & Refund Policy from time to time. All changes will be posted on this page with a new "Last Updated" date. Continued use of the platform constitutes acceptance of any updates.